I WANT TO CHANGE MY ORDER
We’re unable to make any changes to your order once you’ve placed your order, this includes the following:- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
I HAVE RECIEVED A FAULTY ITEM
In the event you have received a defective item, please contact us immediately with the following information:
- Your order number
- Which item is damaged
- A description
- Photographic evidence
Please do not return any damaged goods unless advised by our team, it may result in a slower resolution time. If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support! Unless proof of damage has been verified by a member of our team, we cannot action a refund, credit or replacement. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
YOU HAVE SENT ME THE WRONG ITEM
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- A clear photograph of the item you have received
All claims for parcels arriving damaged must be made within 14 days of your purchase.