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Refund

RETURNS

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

  • Please contact us to make a request to return.
  • We will update your order and prompt you to return the products to address below (do not return the products until you have confirmation from us).
  • Once you have confirmation from us to return the products you can mail your returned item(s)
  • Include in your package original receipt.

Please note we can not be held liable for any items lost in transit on the way to us.

We advise that you return any items by a recorded service.

FAULTY GOODS

If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. You may be asked to provide a photograph of the fault. Our Returns Policy for faulty items upholds your statutory rights.

WRONG OR MISSING ITEM

To receive a refund or a replacement, you must contact us and once prompted return the item in the same condition you received it and within 14 days from the day on which you received the item.  We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched. Please note we can not issue refunds for lost items, only replacements.

RETURN EXCEPTIONS

Merchandise that has been worn, washed, used, or altered will not be accepted for return or exchange. All original packaging and labels must still be intact.

EXCHANGES

If your clothing item is in like new condition, you may exchange your clothing item for a different size or style (subject to availability). 

If you need to exchange it for the same item, send us an email at contact us. Cost of Postage Please note that we can only refund the postage costs for returning an item where:

  1. We sent you the wrong item, or
  2. The item is damaged or faulty

We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after once completed.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.

We will refund the original account used to purchase the item.Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.

SHIPPING

To return your product please contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

YOUR STATUTORY RIGHTS

Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.